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Shubhanshu pandey

Shubhanshu pandey

Experienced Salesforce Administrator with 3.4 years of hands-on expertise in configuring, customizing, and optimizing Salesforce CRM solutions. Proficient in user management, data migration, workflow automation, and report generation to drive operational efficiency and enhance sales performance.

  • Role

    Salesforce Administrator

  • Years of Experience

    5 years

Skillsets

  • Project management
  • Salesforce
  • Design
  • Development
  • Requirements Gathering
  • Analysis
  • process automation
  • Reports & dashboards
  • Deployment tools

Professional Summary

5Years
  • May, 2023 - Present1 yr 4 months

    Salesforce Administrator

    Experience.com
  • Apr, 2022 - Dec, 2022 8 months

    Salesforce Administrator

    Splashlearn
  • Apr, 2022 - Nov, 2022 7 months

    Salesforce Administrator

    SplashLearn
  • Jan, 2020 - Feb, 20222 yr 1 month

    Associate Cloud Consultant

    Cloudalyze Service LLP

Applications & Tools Known

  • icon-tool

    Data Loader

  • icon-tool

    Workbench

  • icon-tool

    Gearset

  • icon-tool

    Visualforce

  • icon-tool

    SOQL

  • icon-tool

    HTML

  • icon-tool

    CSS

  • icon-tool

    Apex

Work History

5Years

Salesforce Administrator

Experience.com
May, 2023 - Present1 yr 4 months
    Conducted user training sessions and created documentation to facilitate efficient use of Salesforce features. Supported end-users by troubleshooting and resolving issues, providing timely assistance to ensure smooth user experience. Collaborated with cross-functional teams to define and create business processes and requirements using flows. Designed and deployed custom reports and dashboards to track performance for sales and marketing teams.

Salesforce Administrator

Splashlearn
Apr, 2022 - Dec, 2022 8 months

    Conducted user training sessions and created documentation to facilitate efficient use of Salesforce features. Supported end-users by troubleshooting and resolving issues, providing timely assistance to ensure a smooth user experience. Collaborated with cross-functional teams to define and create business processes and requirements using flows. Designed and deployed custom reports and dashboards to track performance for sales and marketing teams.

Salesforce Administrator

SplashLearn
Apr, 2022 - Nov, 2022 7 months
    Trained sales reps on Salesforce, creating efficiencies that made the sales process 24% faster. Assisted senior sales manager with building custom reports, orders, and invoices. Maintained the Salesforce platform by monitoring support tickets, user issues, and employee workflows.

Associate Cloud Consultant

Cloudalyze Service LLP
Jan, 2020 - Feb, 20222 yr 1 month
    Involved in the process of requirement gathering. Worked on Sales Cloud functionalities of Salesforce like lead to opportunity conversion also Gave the UAT to the client. Created Web-to-Lead form on their website. Created Process Builder, Validation Rule based on client requirements. Worked in deployment from sandbox to Production.

Achievements

  • Completed 230+ Trailhead Badges of Salesforce

Major Projects

2Projects

Non-profits Project

    I have been involved in delivering more than Non-profit projects, which involves 'Apprentice Data & Information Management', 'Volunteer Management Implementation', 'Donation Management' and many more.

NPSP with donations management

Cloudalyze
Jan, 2020 - Feb, 20222 yr 1 month

    Involve in the process of requirement gathering. Worked on Sales Cloud functionalities of salesforce like lead to opportunity conversion also Give the UAT to the client. Created Web-to-Lead form on their website. Created a Process Builder, Validation Rule based on client requirements. Worked in deployment from sandbox to Production.

Education

  • B.E. Computer Science

    D.Y. Patil Lohegaon, Pune

Certifications

  • Salesforce administrator

  • Salesforce nonprofit cloud consultant

  • Salesforce associate

Interests

  • Chess