Extensive knowledge of Sales Cloud, Service Cloud, Salesforce Communities, Marketing Cloud and Lightning Experience. Proficient in Apex, Visualforce, Lightning Components, Lightning Flows, Workflow Automation, Process Builder, and Permission Sets. Participated in all phases of the software development lifecycle, including discovery, analysis, requirements definition, solution design, configuration, testing, deployment, release management, change management and support. Worked closely with business partners to understand and refine requirements, objectives, and processes to drive strategic application efforts. Ensured appropriate controls and documentation are followed to create an effective control environment. Excellent analytical skills, combined with impeccable business judgment and ability to communicate effectively with management, sales, IT, vendors and international teams. Proven ability to deal with ambiguity in a rapidly changing business environment, resolve problems and offer impacting solutions. Manage time effectively with product support, small tactical requests and large projects. Experienced in Salesforce Integration with AI Prompts and Data Annotation. Did custom reporting and dashboarding that led to a 27% increase in data visibility and actionable insights for stakeholders, enabling data-driven decision making and enhancing overall business performance. Strong understanding of Salesforce security models, profiles, permission sets, and sharing settings. Optimized business processes and reduced manual effort by 25% through the design and implementation of process flows and workflows, resulting in enhanced operational efficiency and productivity. Liaised with internal and external stakeholders to ensure alignment with organizational goals and objectives, resulting in a 20% increase in stakeholder satisfaction and improved project alignment. Skilled in Salesforce data management, data migration, and data quality improvement and Custom Salesforce Solutions. Proven ability to manage Salesforce roles, profiles, workflows, and automated processes. Experience working with global clients from Canada, UK, USA, Australia, and San Francisco. Strong project management skills and experience in leading Salesforce implementations. Proficiency in tools such as Jenkins, JIRA, Bitbucket, Shazam Labs, Service Now, and Source Tree. Completed User Acceptance Testing (UAT) for new Salesforce functionalities, resulting in a 15% reduction in post implementation issues and a 25% improvement in client satisfaction due to enhanced system reliability and user experience.

Working exposure with B2B Commerce Cloud & Service Cloud. Worked with clients to understand their business requirements and provide technical solutions using Salesforce. Experience working and understanding of Salesforce out-of-the-box functionalities like Objects, Roles, Fields, Customizations, Lifecycle, Deployments, Change Sets, Data Management, Workflow Rules. Participated in bi-weekly Scrum meetings as part of Agile Methodology, resulting in a 23% improvement in project transparency and client satisfaction. This collaborative approach led to a 30% increase in the timely delivery of project milestones, enhancing overall project efficiency and fostering a proactive, results-driven work culture. Customized Salesforce input screens, created new reports, and maintained existing reports, improving data visibility by 35%. Managed integrated applications and third-party suppliers, including Conga, Gearset, ZoomInfo, and LinkedIn Navigator. Implemented and maintained Salesforce CPQ, DocuSign, and Salesforce NetSuite integrations, enhancing platform capabilities. Performed data migrations using Data Loader, ensuring data integrity and accuracy. Utilized Salesforce Marketing Platform for marketing automation, improving campaign efficiency. Designed and implemented process flows and workflows, optimizing business processes and reducing manual effort by 25%. Liaised with internal and external stakeholders to ensure alignment with organizational goals and objectives. Monitoring of data quality, identification of areas for enhancement, and implementation of strategies for data cleansing and enrichment. Worked on Integrating Salesforce with AI Prompts. All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groups. Design and development of reports, dashboards, and custom reports to provide stakeholders with valuable insights. Excellent project management skills. Strong communication skills with a proven ability to understand key concepts and communicate effectively with the technical teams, business stakeholders, and senior management. Design and implementation of advanced configurations such as workflow rules, validation rules, complex assignment rules, process builders. Participated in the creation and documentation of end-user requirements. Created and maintained business processes in Salesforce using components such as process builders. Provided excellent support service including bug fixing and maintenance for internal Salesforce.com use. Demonstrated ability to identify and evaluate several alternative solutions to meet the business needs. Monitored JIRA Ticket System. Participated in the planning and analysis of business requirements for configuration changes. Expertise in Troubleshooting, SQA Resolution, Sanity and Bug Fix.

Monitored the incoming and ongoing movements of vehicles for HZL Client, ensuring streamlined logistics operations and achieving a 13% improvement in vehicle utilization efficiency. Collaborated with stakeholders and customers as a key contributor, leading to a 23% increase in customer satisfaction and effective alignment of business objectives with customer needs. Demonstrated proficiency in troubleshooting and resolving critical issues, resulting in a 19% reduction in system downtime and enhanced operational continuity for the organization.