Proactively identify, analyze and resolve technical issues related to Salesforce applications, ensuring minimal downtime and optimal performance for end users. Effectively utilized salesforce administration skills to resolve diverse customer issues, managing users, roles, profiles, and permission sets to meet complex business requirements. Configured and customized objects, fields, page layouts, and record types to enhance system functionality. Utilized Process Builder, Flow and Apex triggers for customer business process automation. Conducted user training on salesforce best practice. Leveraged technical expertise in Apex, SOQL, SOSL and tools like Data Loader, Workbench and Sandboxes. Achieved 15% reduction in issue resolution time and enhanced customer satisfaction by 20% overall through proactive monitoring and efficient troubleshooting. Facilitated Scrum calls to optimize internal team collaboration, promoting streamlined workflows and project success. Mentored newly onboarded engineers, fostering their professional growth and seamless integration into our dynamic team environment. Contributed to the creation of knowledge base articles, FAQs, and user guides to empower customers to self-resolve common issues. Currently on a learning roadmap to master Salesforce Aura and Lightning Components, with proven experience in using Splunk for data analysis and system monitoring.

Managing primary Salesforce administration, cloud-based Salesforce application, security systems & exchange servers to resolve high-priority customer issues. Handling user management, configuration, stakeholder communication & reporting on the VEEVA CRM, VEEVA Align & VEEVA Vault platforms. Streamlining the pre- & post-deployment functions on the SFDC platform, managing Objects, Roles, Fields, Customisations, Data loader, Workflow, Process Builder & Sandbox Lifecycle. Designing Security models & approval processes, developing default & sharing rules, user profiles & permission sets for platform access. Partnering with the automation team, developing codes and assisting with the necessary documentation, test scenarios & output verification. Generating apt business solutions, managing large-volume data cleansing, deduplication, extraction, manipulation, migration, upload & reporting in a Salesforce environment.